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Privacy Policy
This Privacy Policy explains how Kahuna Casino may collect, use, store and share information when players visit the website, create or use an account, contact support, or otherwise use our services. We aim to handle personal information carefully, transparently and only for appropriate business, security and legal purposes. By using the website, you acknowledge that information may be handled as described on this page.
Information we may collect
The information handled by an online casino can depend on how a player uses the website and which services are requested. We may collect information provided directly by a player, information created through account activity, and technical information collected when the website is accessed. We try to collect information that is reasonably relevant to operating the service, protecting players and meeting applicable obligations.
Account and identity information
When a player registers or updates an account, we may handle details such as their name, date of birth, contact details, login information, account preferences and other information needed to manage the account. We may also handle information supplied during customer support conversations, responsible gaming enquiries, complaints or other requests.
Verification and compliance information
To help confirm identity, protect accounts and prevent misuse, we may request verification information and supporting documents. This may include identity documents, proof of address, information about the source or ownership of funds, and other details needed for checks. Verification information is handled for security, anti-fraud, age and eligibility checks, and to meet relevant legal or operational requirements.
Payment and transaction information
We may record information about deposits, withdrawals, wagers, winnings, account balances and other account transactions. Payment providers may process payment card, bank or other payment details according to their own privacy policies. We may receive limited payment-related information, such as a transaction reference, payment method, status or relevant account details, so that transactions can be processed, checked and recorded.
Device, usage and cookie information
When a player uses the website, we may handle technical information such as an IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times and interactions with the website. We may also use cookies and similar technologies to remember preferences, support essential functions, understand website use and help keep accounts and transactions secure.
How we use information
Personal information may be used for the following purposes. The exact information used will depend on the relevant activity, the player’s relationship with Kahuna Casino and the requirements that apply to the service.
- Creating, maintaining and administering player accounts.
- Processing deposits, withdrawals and other account transactions.
- Providing games, website functions, account services and customer support.
- Verifying identity, age, eligibility and account ownership.
- Detecting, preventing and investigating fraud, money laundering, collusion, abuse, technical attacks and other prohibited activity.
- Protecting the security, reliability and integrity of the website, systems and player accounts.
- Understanding how the website is used so that its performance, content and user experience can be improved.
- Sending service messages about accounts, transactions, security, policy changes and other necessary matters.
- Sending marketing communications where permitted and where the required permission or other lawful basis applies.
- Meeting legal, regulatory, tax, accounting, dispute resolution and responsible gaming obligations.
- Responding to questions, complaints, access requests and other communications.
We do not treat all communications in the same way. Operational messages may still be necessary for account or transaction administration, even where a player has opted out of promotional marketing. Marketing preferences can be changed by using the available unsubscribe option or by contacting us as described below.
Sharing information
Information may be shared where reasonably needed to operate the website and provide services. This can include sharing with payment providers, identity and verification providers, technology and hosting providers, security and fraud-prevention services, customer support partners, professional advisers and other service providers acting on our instructions. Information may also be shared where necessary to protect rights, investigate suspected unlawful activity, respond to a valid legal request, enforce terms, or protect players and the public.
Service providers may process information in Australia or another country, depending on the systems and services used. Where information is handled by another organisation, reasonable steps should be taken to require appropriate security and confidentiality. Third parties may also have their own privacy notices, and players should review those notices where relevant.
Cookies, security and retention
Cookies
Cookies are small files or similar technologies stored on a device when a website is used. Some cookies are necessary for login, account security, session management and essential website functions. Other cookies may help remember preferences, measure website performance or understand how visitors use the service. Depending on the website settings and the device being used, a player may be able to accept, block or delete cookies through their browser settings. Blocking essential cookies may affect how parts of the website work.
Security
We use reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration and disclosure. These measures may include access controls, authentication processes, monitoring, encryption or similar safeguards where appropriate. No website, internet connection or electronic storage system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details private and contact support promptly if they suspect that an account or device has been compromised.
Keeping information
Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, business records and legal compliance. Some records must be kept for a period required by law even after an account is closed. The length of time can vary depending on the type of record and the reason it was collected. When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to applicable obligations.
Player privacy rights and contact
Players may have rights relating to the personal information held about them. Depending on the circumstances and the requirements that apply, a player may ask for access to their information, request correction of information that is inaccurate or incomplete, ask for deletion of information that is no longer required, or withdraw consent to marketing communications. A request does not necessarily require all information to be deleted immediately, because some information may need to be retained for security, dispute resolution or legal reasons.
How to make a request
To exercise a privacy right or ask a question about personal information, contact support@kahunacasino.top. Please explain the request clearly and include enough information for us to identify the relevant account or records. We may need to verify the identity and authority of the person making a request before providing information or changing account records. This helps protect players from unauthorised disclosure or account changes.
- For access, ask for a copy or summary of the personal information held about you.
- For correction, identify the information that is inaccurate, incomplete or out of date and provide the correct details where appropriate.
- For deletion, explain which information you would like removed and why. Deletion may be limited where records must be retained.
- To withdraw consent to marketing, state that you no longer wish to receive promotional communications. You may also use an unsubscribe link where one is provided.
We aim to review privacy requests within a reasonable timeframe. If a request is unclear, unusually broad or subject to a legal restriction, we may ask for clarification or explain why it cannot be completed in full. Requests will be considered fairly and in line with applicable privacy requirements.
Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The latest version published on the website will apply from its stated publication or update date. Players should review this page periodically, particularly before continuing to use the website after a significant change.
If a player has questions about this Privacy Policy, account information or the use of personal data, support@kahunacasino.top is the contact for privacy and data requests.